News & Updates

20/04/2020 – COVID-19 Update

Our telehealth (online video conferencing sessions) services have been up and running now for some time and we encourage these sessions in order to minimise risk during the COVID-19 pandemic. The Australian Government recently released a series of Medicare item numbers associated with COVID-19 telehealth services. As of Monday last week, there were restrictions in place that only allowed for some clients to be able to obtain a Medicare rebate on their sessions. We are now pleased to announce that the restrictions on rebates for the Medicare items for COVID-19 telehealth psychology services have been removed, effective from Monday 20 April. This means that all clients with a valid Mental Health Care Plan in place, and who have sessions available to use on their referral, are now able to obtain a Medicare rebate for their telehealth sessions held from 20th April 2020 onwards (regardless of age, vulnerability to COVID-19, etc.).

Please see below for other reminders about how we are operating:

  • We remain offering face-to-face services in addition to telehealth services at this time.
  • We continue to uphold government regulations with regards to social distancing during open hours, and have implemented additional cleaning measures throughout the practice.
  • All of our group programs have been put on hold, including the Term 2 Social Skills Group. We are maintaining a waitlist for this service and will contact you once we are able to run the next group.

Thank you for your continued patience and trust in our service during this time. We are pleased that we have been able to uphold our commitment to our clients’ wellbeing during this time, and are grateful for our ability to continue to work and service you.

Please do not hesitate to contact us should you wish to further discuss the above, or how we can best support you

30/03/2020 – COVID-19 Update

The COVID-19 pandemic and the subsequent changes to life as we know it are being felt strongly across the community. Many will be feeling a sense of anxiety or uncertainty, as well as some sadness or grief at the turn of events for 2020. We are thinking of you all at this time and are here to support you.

What are we doing about COVID-19?
There have been further changes to the way that we operate and deliver our service. As an essential service, we remain open, however we have reduced the number of days per week that we are providing face-to-face sessions at the clinic, and have strict procedures around the way we operate at the clinic when open. These include:

  • upholding the social distancing rule of 1.5m
  • no longer offering water from jugs and glasses in our sessions
  • no longer having magazines, books, and toys in our waiting areas
  • performing regular cleaning with disinfectant of our surfaces
  • disinfecting resources and tools in consultation rooms between use

Due to the nature of the virus, we cannot guarantee your safety when you attend the practice, however, the above extra precautions that we are taking in response to the COVID-19 outbreak are intended to reduce the risks. 

We also have telehealth (video conferencing) available to our clients and encourage these sessions in order to minimise risk. With the increasing restrictions, and the increase in infection and spread of COVID-19 across Victoria, we have decided to increase the proportion of services that we deliver through telehealth. This move is supported by the Australian government, who is working towards reducing barriers to accessing Medicare-supported telehealth sessions. Going by the information from government media releases yesterday, the Minister for Health is working towards introducing Medicare-rebated sessions for telehealth services within the next week. We will let you know more about this as soon as we have further information. 

We are pleased to inform you that the first wave of telehealth sessions have taken place this past week, and the feedback from these has been positive. There is a Telehealth Consent Form which details all of the information that you need to know about this service. If you already have a scheduled telehealth appointment, you will receive this form along with a link to your scheduled meeting in your email prior to your appointment. 

Please do not hesitate to discuss the option of telehealth with our reception team or your psychologist. 

What can you do?
We request now more than ever that you follow the guidelines and recommendations set by the Department of Health (VIC –; AU –

We continue to ask that you do not attend the practice when you are unwell. Thank you for respecting this and abiding by it to date. When you attend the practice for a session, please abide by the following guidelines:

  • As we are practicing social distancing, please abide by the 1.5m distancing rule. Please speak to your child about keeping physical distance between them and their psychologist. We will also discuss this with your child. We can still be engaged and interactive with one another from a distance.
  • When you attend the practice please wait in the waiting area in the back room. This room is much larger and seating is spaced appropriately to uphold the social distancing rule. Your psychologist will come and greet you when ready.
  • As toys and magazines have been removed from our waiting areas, please consider bringing your own book or device if you would like whilst you wait.
  • Please make sure you are practicing excellent hygiene including washing your hands with soap, and coughing and sneezing into a tissue or your elbow. Along with social distancing, hand washing and containment of bodily fluids continue to be the best defence against the spread of COVID-19.

Inside Out Child and Family Psychology does have (and enforces) a 24-hour cancellation policy. If you cancel outside of the 24-hour period before your appointment or cancel due to sickness or emergency, there will be no fee charged. We do however, request that you provide us with as much notice as possible so that we can offer appointments to those on the waitlist. In the event that you are unsure whether you should attend the practice please call or email us. We will work with you to determine if telehealth may be an option for your treatment or simply reschedule. 

Please do not hesitate to contact us if you have any concerns or queries